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Once the biggest exchange by market share, Mt. Gox looms over the bitcoin economy. But the Tokyo-based exchange has lost its dominant position and complaints about its service from customers are growing louder.
Although delays in routine transactions like withdrawals are to be expected of any fast growing startup, the number of complaints about withdrawal delays at Mt. Gox have been mounting. The thread dedicated to the topic at Bitcoin Talk, for example, has accumulated more than 3,300 posts. Forum members have complained about withdrawals taking weeks to arrive in their wallets or accounts, plus vague communication from Mt. Gox customer support when they’ve asked for help, among other issues.
February 04, 2014 at 11:54AM
